Business Etiquette #3

Professional image and business etiquette…

"Always do right; you will please some people and astonish the rest"
Mark Twain

There are key aspects to professional presence, your business etiquette, and your professional image.
It’s more than knowing which rules apply; it’s having them so that they are second nature to allow you to be gracious, respectful, courteous, and make others feel comfortable.

1. Business events

• always be on time
• be prepared
• powerful positive first impressions last  Include:
  • great handshakes
  • introductions of yourself and others
  • good nonverbal language– eye contact, smiling
  • good use of business cards
  • creating a pulled together, polished, professional appearance and demeanor that will give you confidence and others a great and lasting impression

1. The art of conversation includes

• active listening and artful questioning
• safe and effective topics to get conversation going
• graceful exits
• knowing how to "schmooze"

1.   Office communication

• telephones and voicemail
• e-mail
• cell phones
• commitments and appointments all must be done decently and in order

2.   Dress appropriately

• according to your industry, company culture, individual job profile
• according to your area of the country
• according to your specific business occasion or client
• according to the message you want to convey and the business look you want to communicate
• simple, neat, and ironed
• dressing for the position to which you aspire
• enhancing your personal body shape and skin and hair coloring appropriately
• quality can be affordable

3.   Personal items

• have simple, cleaned and neat grooming
• be attentive to your hands and nails
• be appropriate with makeup, perfume, cologne
• have an appropriate hairstyle that hits you

4.   Body language

• use good posture
• convey that you’re positive and confident
• use appropriate facial expressions
• use appropriate gestures
• make sure you are giving the non-verbals you intend to

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